ARGO's Early Detection Monitoring Service provides mission-critical support for our customers' service offerings.
Through the Early Detection Monitoring Service, our personnel proactively monitor real-time operational and performance indicators such as:
- Response time thresholds
- Server process health
- Server CPU and memory usage
Our personnel also periodically analyze your environment through:
- Trend analysis
- Performance metrics analysis
- Environmental audits
The Early Detection Monitoring Service's real-time and periodic analysis features ensure:
- Early detection and resolution of potential issues before they can impact operations
- Optimal configuration performance and correct use of ARGO's latest features
ARGO Operational Monitoring and Advisory Service
Our Operational Monitoring and Advisory Service provides:
- On-demand access to the production environment to view system health, retrieve traces and logs, and gather server-specific information
- Real-time remote production monitoring
- Trend analysis of production statistical data
- Production environment audits to ensure that the site is certified and meets ARGO's recommendations
Environmental Monitoring
Through our Environmental Monitoring service, our personnel continually monitor your enterprise production server environment remotely in real time and provide the following services:
- Proactive detection of deteriorating conditions before they impact your business
- Proactive notification when we detect a problem
- Accelerated diagnostics through on-demand capture of traces, logs, and performance statistics
- System health checks before office open and after office close to detect and resolve any issues before they impact end users
- Fast problem awareness and diagnosis that leads to prompt recovery and problem resolution
Trend Analysis
When performing trend analysis, our personnel use statistical data from your production environment to:
- Forecast issues
- Detect trends that appear over a long period of time
Trend analysis includes:
- Collection and maintenance of statistical data from your production environment such as resource usage and performance metrics
- Analysis of data to forecast issues such as:
- Memory leaks
- Performance degradation
- Resource limitations
- Detection of trends that appear over days, weeks, and months to identify periodic problems
- Proactive notification and recommendations when personnel identify a trend that negatively impacts your business
- Detection and resolution of issues that are gradual in nature, which prevents or reduces the business impact and downtime that an issue can cause
Environmental Audits and Certifications
Our environmental audits and certifications can help you keep your environment and configuration optimal by:
- Verifying that the environment and configuration are optimal in terms of efficiency and performance
- Reviewing and evaluating changes to the environment or configuration
- Approving changes or suggesting improvements
- Detecting and resolving configuration, environmental, and procedural errors before they enter production
Deliverables
Our Early Detection Monitoring Service deliverables help you track issues by providing:
- Proactive ticket generation and notification when our personnel detect issues
- Crisis management plan customized for your environment
- A monthly summary problem report containing all open and closed tickets and corrective actions
- A monthly trend analysis report containing detailed server analysis, warnings, and recommendations
- Audit reports detailing optimization and issue avoidance recommendations
