ARGO's continuing maintenance support provides services that assist information technology personnel in the ongoing customization and operation of our line-of-business solutions.

Help Desk Assistance

Our Help Desk provides:

• Resolution assistance for production problems
• How-to information for developers
• Support for hardware and software infrastructures
• Information about new versions
• 11/5 and 24/7 support for continuous coverage of mission-critical applications
• On-site assistance for problem research and resolution
• Service level agreements that ensure timely responses

Upgrade Support

We provide a variety of information to help you decide when to upgrade your system.

Once you decide to upgrade, we provide ongoing upgrade support that includes:

• Access to new software version releases
• Assistance with version upgrades
• Access to Release Notes and webcasts that provide new feature summaries and detailed upgrade steps
• On-site assistance to implement new versions

Keeping You Informed

To keep you up-to-date with the latest news about enhancements to our products, we provide:

• Invitations to ARGO's Advisory Board conferences
• Regularly scheduled ARGO technology briefings
• Announcements about the availability and content of new software versions
• Bulletins with late-breaking news

Protecting Your Investment

To preserve and enhance the value of your ARGO products, we offer:

• Access to new technologies as they become available
• Briefings to identify automation improvement opportunities
• Quarterly technical training curriculum for existing and new team members, including:
  • Courses directed towards specific personnel responsibilities, such as development, installation, and operations
  • Lectures and hands-on exercises